ࡱ> ;=:U@  bjbj ( 8hP P P       $RD"f/ L L  /4D "   F / qhe  ։ " Z0|" " e"eP L 6 , P P P // "GREAT BASIN COLLEGE PRESIDENTS COUNCIL August 16, 2005 PRESENT: Paul Killpatrick, Mike McFarlane, Carl Diekhans, Lynn Mahblerg, Danny Gonzales, Erik Seastedt, John Rice, Linda Uhlenkott GUEST: Penny Ronk Approval of Minutes The minutes of the Presidents Council meeting on August 9, 2005 were approved. FTE No discussion. Welcome Back Presidents Council reviewed the Welcome Back agenda. The Progressive lunch details are being firmed up. Everyone who participates in the Progressive lunch will be eligible for a chance to win $100 in Chamber Checks. Presidents Council discussed ways to follow up on strategic planning by surveying faculty and staff to provide feedback on last years accomplishments and direction for the upcoming 2005-06 academic year. The survey will be distributed during Welcome Back activities. Improving Student Retention Through Positive Customer Service Presidents Council listened to an audio tape on customer service solutions for higher education. The presentation was entitled Improving Student Retention through Positive Customer Service. Some information worth noting: Friendly greeters (much like the Wal-Mart concept). Create a Quality Committee (possible use the College Council) to serve as a clearinghouse for quality control. Create a customer service recognition initiative, with the College Council to determine the criteria. The president should be more visible around campus. Telephone skills/training for all employees. Create a reference sheet containing key GBC information and who does what. Conduct workshops on customer service in higher education. Have a tear sheet map of GBC with place to take notes (when giving directions to someone). Have a staff appreciation that is meaningful. Increased contact with faculty during summer for students who have advising questions. Have written guidelines on who to contact when faculty are gone. Written guidelines for the steps for advising are needed. Work towards developing a culture that people become empowered to solve student problems so long as its legal and ethical and falls within system guidelines. Miscellaneous Carl Diekhans will research the proposed change to the payment of college stationary and letterhead and make a recommendation to Presidents Council. (/12795 6 7 : < K M Y \ 6 G H I k l }   5 J s t u !"[\]½ǵǵǨǨǜhs h>.5h>.h>.5h>.hPC%5h>.h hPC%hY$5h 6h hY$5hPC%hPC%5 hnP>* hPC%5hPC%h h?>*h00h h)>* h 5h 5h 5h8Ch 4fhnPhY$h)0(896 7 L M H I l  & F *^*`gd 5 & F *^*`gdPC%^gdPC% & F *^*`gd. & F ^`gd 5 `^``gd2/gd 5$a$gd) l  u "]WXYggdDY & Fgd 6 & F *d^*`gd 5gd 5*^*gd 6 & FgdPC%2UVWXYfg  »h? hDYhDY h 5hDYh 5hDYhU>* hU>* hY$5hY$hs 5hhs hs 5hs h>.5h 6h:hs     gdDY&1h:p2v/ =!"#$%@@@ NormalCJ_HaJmH sH tH DAD Default Paragraph FontRiR  Table Normal4 l4a (k@(No ListHH Y Balloon TextCJOJQJ^JaJ4@4 ;Header  !4 @4 ;Footer  ! (8967LMHIlu"]WXYg      000000x00 00 00 00 0 0 0 0 0 0 0 0 0 0 0 00 0 0X@0 {00<{@0 {00t{@0 {00{ {0008Y 4R(8 000000XX   l     @  @ 0(  B S  ?H0(  9f \f$:f c!;f l q nhQxh^`OJQJo(hHhbb^b`OJQJ^Jo(hHoh2 2 ^2 `OJQJo(hHh  ^ `OJQJo(hHh^`OJQJ^Jo(hHoh^`OJQJo(hHhrr^r`OJQJo(hHhBB^B`OJQJ^Jo(hHoh^`OJQJo(hHh^`56hH.h ^`hH.h $ $ ^$ `hH.h @ @ ^@ `hH.h ^`hH.h L^`LhH.h ^`hH.h ^`hH.h PLP^P`LhH.h ^`hH.h ^`hH.h pLp^p`LhH.h @ @ ^@ `hH.h ^`hH.h L^`LhH.h ^`hH.h ^`hH.h PLP^P`LhH.h^`OJQJo(hHh^`OJQJ^Jo(hHohpp^p`OJQJo(hHh@ @ ^@ `OJQJo(hHh^`OJQJ^Jo(hHoh^`OJQJo(hHh^`OJQJo(hHh^`OJQJ^Jo(hHohPP^P`OJQJo(hHh ^`hH.h ^`hH.h $ $ ^$ `hH.h @ @ ^@ `hH.h ^`hH.h L^`LhH.h ^`hH.h ^`hH.h PLP^P`LhH. uT^2q nhj\ uG         (                 *{)qX2?u5#%ʰ%p)+.>.2//00&1<#3L4a4 5\5 6;;.w=?q?8CicDwJEo"GxIgLKcPnPtP> S5SU\X3)YoYy]^Y `=b`ce 4fg=th[i$xi6k:1m.3pYp,q9qisBx?z;p{ | })~VL~P~G8riE@JpU-h@~H(2v7Z{S\Z|T3Q4dG(\#|Y$"Y.:TPb))DYc $X" z_RzS8Nj!p 8RD^hq<O1WeWs)*kXGz&NgHrk@KKd\Y KK @UnknownG: Times New Roman5Symbol3& : Arial5& zaTahoma?5 z Courier New;Wingdings"hFF&WW!r4d 3QH)?)GREAT BASIN COLLEGEGBC UserGBC      Oh+'0   < H T `lt|GREAT BASIN COLLEGEREA GBC UserIN BC BC  Normal.dot GBC2CMicrosoft Word 10.0@@r$d@z@zW՜.+,0 hp|  GBC{ GREAT BASIN COLLEGE Title  !"#$%&'()+,-./013456789<Root Entry F։>Data 1Table"WordDocument(SummaryInformation(*DocumentSummaryInformation82CompObjj  FMicrosoft Word Document MSWordDocWord.Document.89q